We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bechozen@bechozenhair.com. Please note that returns will need to be sent to the following address: [ 245 N. Highland NE Suite 230-197 Atlanta, GA 30307]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bechozen@bechozenhair.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


non-returnable items
For altered products (bundles are unwrapped/ extensions have been worn/ uncombed, not brushed, no fingers ran through the hair/ color processed in any way) Hair will be sent back to you, all sales are final.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the requested lengths change we will have to adjust the cost of your order.




Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. We also do not refund shipping charges.
If more than 15 business days have passed since we’ve approved your return, please contact us at bechozen@bechozenhair.com.